Privacy Policy

1. Information We Collect

At Laundry Sterilization, we collect only the information necessary to provide our laundry services effectively. This includes:

• Personal Details: Name, Email Address, and Phone Number (for account creation and communication).
• Location Data: Physical addresses and pincodes (for pickup and delivery logistics).
• Order History: Details of your past orders, preferences, and payment status.

2. How We Use Your Data

Your data is used strictly for operational purposes:

• Service Fulfillment: To schedule pickups, process laundry, and deliver cleaned items to your location.
• Communication: To send order updates, invoices via email, and OTPs for verification.
• Improvement: To analyze service usage and improve our app functionality.

3. Data Sharing & Payments

We do not sell your personal data to advertisers. We share data only with trusted partners essential for our service:

• Razorpay: We use Razorpay for processing secure payments. When you make a transaction, your payment details (Card/UPI) are processed directly by Razorpay's encrypted servers. We do not store your financial credentials.
• Delivery Partners: Your address and phone number may be shared with our logistics personnel solely for delivery purposes.

4. Data Security

We employ industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Database: User data is stored securely on Google Firebase servers with strict access controls.
• Access: Internal access to user data is restricted to authorized personnel only.

5. Cookies Policy

We use session cookies to keep you logged in and remember your cart items. These are essential for the website's functionality. By using our site, you consent to the use of these necessary cookies.

6. Your Rights

As a user, you have the right to:

• Access: View the personal data we hold about you via your Profile page.
• Correction: Update your address or contact details at any time.
• Deletion: Request the deletion of your account and associated data by contacting our support team.

7. Contact Data Protection Officer

If you have concerns about how your data is handled, please reach out to us: